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How to Identify the True Equities of your Brand


How to Identify the True Equities of your Brand

It is important to know your true equities as a brand. It strengthens the brand and customer relationship and identifies the individual characteristics that make your brand unique. Begin this process by identifying what makes your brand recognizable, memorable and distinctive.


Identify what makes your brand recognizable. The more recognizable, the more trust can develop between brand and consumer. When customers recognize a name they are more likely to reach for that product. Get your name out there. Advertising and publicity should reinforce brand voice.


Continue on to make your brand memorable. It is important for buyers to associate your brand as the top choice. Consumers base decisions on price and past experience with a brand. Build a quality emotional and functional value for your product.


Determine your brand promise and how it answers to the customer. Appeal to the personality of your ideal consumer and craft your promise accordingly. Customers respond to a strong brand identity. The more distinctive and unique the more you relate to your ideal customer

By identifying the true equities of your brand you determine what value you bring to your customers. It helps you to answer: Who are you as a brand? What your brand story is? What strengths your brand has? and What your relationship to your customers?



6 Tips For Great Testimonial Videos

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6 Tips For Great Testimonial Videos

Testimonial videos are a great way to speak to your customer.  They highlight the benefits your company can bring to other brands and do this without bragging.  Making testimonial videos is a relevant and authentic way of reaching out to your customers, they resonate with past and potential clients.

There are several steps you can take to ensure you create strong testimonial videos that connect with the viewer:

1. Set Expectations

Figure out the schedule and answer the who, what, when, where and why. Reach out to potential customers who would be willing to take part in the video. Target customers who feel enthusiastic about their experience with the product or brand. Make sure to outline a vision for the look and feel of the video. 

2. To Script or Not To Script

Genuine conversation and expression means more to the viewer than robotic script. Before filming, share questions with your interviewees. Your questions should spotlight the benefits your brand and product provide for the customer. Before the camera starts recording take time to make each individual comfortable. Not everyone will react positively to being on camera!

 3. Take Your Time

Testimonial videos should be short, between 45-60 seconds long. However, they can be up to three minutes and still hold the viewer's attention. This does not mean that your interview is short. The more footage you gather the more important material you find. As the interviewee continues to speak to the camera they will adapt and get more comfortable. 

4. Keep It Simple

Within the time frame of the testimonial video, choose a few select benefits to highlight. Do not overwhelm the viewer. Consumers can only digest so many messages within three minutes.

 5. Visuals

When filming take some time to record b-roll.  B-roll includes product shots, simple text, a look at the community and the activity in and around the workspace. It’s an opportunity to show the viewer the product in action, what benefits it can deliver and the environment of the company.

 6. Structure

In editing, structure the videos to capture the viewer's attention right away. Deliver your message clearly and concisely. How can you edit your video to keep the viewers attention from the very beginning?

Customer testimonial videos provide your brand with a unique opportunity to build trust with potential clients and strengthen existing relationships. They are a great way to reveal to your customers the personal side of your brand and how it benefits your customers.

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Millennial Women Series: For God's Sake, Have Some Values


Millennial Women Series: For God's Sake, Have Some Values

We're continuing with our 5-part series focusing on the Millennial woman. Today's feature: "For God's Sake Have Some Values." 

According to Forbes, consumers have proven more likely to support a brand they perceive as ethical and fair. More than any other generation Millennials have the highest ideals. Nearly 40 percent of millennials prefer to spend money on a good cause, even if it means paying more for a product. Applying this ‘Millennial perspective’ to your brand can create a dramatic change.

When appealing to the female Millennial it helps to have a strong association between brand and values. Socially conscious brands appeal to Millennial women. Brands that support wellness, naturalness, localism, and are looking to better the world or a certain community are appealing.

Method is a household and personal cleaning brand that creates “naturally-derived, biodegradable, non-toxic” products.  Their mission is to create aesthetically pleasing cleaning supplies that has the safety of the consumer as well as Mother Earth in mind. The relationship between the customer and earth becomes a large part of investing in the product. The customer ends up feeling as if they have improved earth. With a mission and brand traits that matter to the world, Method has earned a spot in the hearts, minds and wallets of Millennials.

This relationship strategy is repeated in the branding of the female care product, Thinx. A fairly new invention, Thinx is revolutionizing female care by creating "period underwear". They are environmentally friendly and for every pair a customer purchases the company sends funds to their partner organization, AFRIpads. Thinx uses creativity and social awareness as marketing tools. Millennial women care about programs such as these that help them manage their well-being and make healthier choices.

It’s more important than ever that brands either or adopt or associate themselves with an important cause. Any brand can sell widgets, software or packaged goods. Great brands can change the world. Millennial are looking for a larger story. It’s up to brands today to build a legacy that connects with the future consumers of the planet, and leaves the planet in great shape.


It's the Mood, Stupid.


It's the Mood, Stupid.

Remember your first camping trip? When you were sitting by the fire, late at night, and Uncle Karl was telling scary stories that made you shriek with fear? That's mood. Take away the fire, the darkness, and you've got uncle Karl just telling a bunch of stories. (Don't be weird, Uncle Karl.)

Great products are awesome on their own. But market-leading products are supported by a strong brand, great design, and powerful storytelling. Great products are able to change our outlook on life and transcend merely being something optional, to being a vital component of our existence.  So how do we create the perfect mood for our audience? At Minty Fresh, we believe this is shaped by a few key components: Audience insights, brand consistency, and design. 


Uncle Karl wouldn't tell the same campfire story to a bunch of seniors because he throughly understands his audience. He's spent enough time knowing that they can be shaped by his storylines and what he has to say. The same is true for brands. Brands must first do a very thorough job of understanding who their audiences are, what they do, what compels them to make choices and what moves them emotionally. Often times, this comes in the shape of audience personas. We've worked with many of our clients to develop these personas, which ultimately help designers design better, marketers market better and companies close more deals. 


Uncle Karl doesn't start the story off screaming. He's not laughing all the way through it either. He's very consistent and deliberate in presenting the story. He uses eye contact regularly, moves his hands and gestures. Consistency is key for brands too. This might be referred to as the big picture of "storytelling." Among many things, brand also includes, voice and story. We work with our clients to land on the central brand story and a central brand voice. This defines how you talk to your different audiences, and how you communicate why you exist and why your offering is important. Having a central voice and story creates consistency in all messaging, and it empowers brands to move forward in unison. 


Knowing his audience and knowing the central story and voice he should speak in, Uncle Karl adds in his own flavor to the campfire story. He throws another log into the fire so that his face is illuminated. He sits you in a tight, close circle, and adds an occasional BOO! here and there to make you jump. This is storytelling design at it's finest. Brands can learn here, too. Each element that composes the story must engage design at the highest levels, so that each particular detail resonates with the audience. This is what being FRESH in design is all about. It keeps old stories new and makes them seriously resonate with the audience. To stay competitive in an extremely noisy forest, brands need to continually refresh designs to engage audiences better, whether it's in the shape of additional video, improving UX or simply adding photos that engage better in social. 


When audience insights, design, and brand meet, they create a mood that shapes the decisions that audiences will take, whether it is to dismiss, engage, or even share. As Forbes reports: 71% of buyers who see a personal value in a B2B purchase will end up buying the product or service. Creating a mood that resonates with your audience helps them see personal value. Building personal value over the long run results in customer loyalty. Thus, yes, it's the mood, and thank you Uncle Karl. 

To build a better mood for your customers, connect with us. We'd love to sit with you and share our experiences in creating better moods, designs, stories, and brand voices for some of the most awesome companies out there. Until next time, keep things FRESH